Increase % show travellers

Increase % show travellers

Have you ever showed up at the meeting point and waited for travelers who never came?

We call that traveler NOSHOW. We explain how to understand the noshow and what actions we can take to raise the SHOW.

% of show according to modality

  1. Free tours = 70%
  2. Paid Tour = 93%

% of show according to tour schedule

  1. 9-11am = 60%
  2. 11-13h = 70%
  3. 15-18h = 50%
  4. 18-20h = 58%

Actions to raise the Travelers show

Each action can raise a % of presented travelers.

  1. Is there a possibility of shortening the minimum number of travelers per tour? (+0.1%)
  2. Meeting point in a clear and concise and numbered place? (+0.5%)
  3. Is the meeting point well explained? (+0.3%) Do you have a second meeting point in each activity? (+0.2)
  4. Is there a lot of competition at the meeting point? (-0.7%)
  5. Appetizing times to take a tour? (+0.6%)
  6. In the bonus we say how to get there or how to find us or more info to improve the show? (+0.3%)
  7. Is there a photo indicating the meeting point? (+0.4%) It is canceled without offering you other alternatives (-0.5%)
  8. Do you go to the meeting point in uniform? (+0.6%)
  9. Do you have umbrella or flag at the meeting point? (+1%)
  10. Is the meeting point well connected with public transport? (+0.4%)
  11. Is there private or public parking at the meeting point? (+0.4%)
  12. Put in the "important" section in the voucher that they be presented 10-15min before the start of the activity (+0.2%)
  13. Add in the "important" section in the voucher that if it rains, bring an umbrella, if it is hot, bring water and cream, and if it is cold, dress warmly, but the tour always leaves. (+0.2%)

Best practices to help Yoorney, other tour guides and the traveler

  1. Before canceling. Do you advise our customer service colleagues to look for other alternatives?
  2. Do you cancel or mark the noshows? Remember to do the right thing in every circumstance.
  3. Do you send a reminder and if the traveler does not respond, do you cancel?


What actions does Yoorney do?

  1. Different call2action for the traveler to cancel if they are not going to attend, easy and intuitive technology.
  2. Free cancellation policy, different banners and phrases all over the web.
  3. Send reminder by email, whatsapp hours before the activity Manually improve tour by tour all the actions described in the previous section.

Can you think of any other action that we can improve to raise the show? It is extremely important for the tour sector to improve this bad practice of not attending the reserved tours, write to us at product@yoorney.com to continue improving.

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